terms
& conditions

Terms & Conditions

Revised March 2020

 

By accepting our Window Cleaning quotation or by using this website you agree to be bound by the terms & conditions of Iconic Window Cleaning Ltd.

Iconic Window Cleaning Ltd employs its own window cleaners and also manages franchisees who are licensed to trade under the ‘Iconic Window Cleaning” name.

Cleaning Frequencies

Iconic Window Cleaning offer 6 or 12 weekly cleaning frequencies.

Once you have registered to use our window cleaning services a maintenance contract is initiated for 6 or 12 weekly window cleaning and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.

If you are a domestic customer that agreed to a 6 or 12 weekly all year round service and you choose to postpone the cleaning throughout the winter months, you will be charged the “12 weekly” rate for the first re clean, once service is re-established.

We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date.

Our regular window cleaning schedule is approximately 6 or 12 weekly. Staff holidays, sick leave and bad weather can affect our schedule. Also, at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

Payment Terms

All payments for regular window cleaning are processed by Direct Debit (using GoCardless). It is not a monthly Direct Debit; payments are processed 3 – 5 days after each window clean.

Weather

Our pure water window cleaning systems work in all weathers. Therefore weather conditions are not an acceptable reason for postponing our services.

We offer an all year-round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow may affect our services & schedule.

Ingress & Egress

Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct mobile phone number for our SMS text reminder service (that we offer to customers who have locked gates) which we send out the evening before each visit. If you are going on holiday just let us know by completing the form on the contact us page and we will “miss” the clean and you won’t be charged.

If we deem it safe to do so our operators will from time to time gain access to your property by unlocking your access gate. If you do not wish us to do this please complete the contact form on the contact us page so that we can keep your preference on our records.

We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.

We only use ladders to access flat roofs when we need to. Please do not ask our window cleaners to carry out any unsafe working practices.

Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, BBQ’s, garden furniture etc… If these or any other items restrict access to an area of your property we will be unable to clean that area.

Damages

Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascia’s, guttering,  window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc…

Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double-sided tape used to stick the bars to your glass loses it’s adhesion.

Scratched window sills: Over time your UPVC window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it’s just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to “as new” condition.

Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush that can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.

48 Hour Guarantee

After we have cleaned your windows the cleaner will leave a “Windows Cleaned” slip. Iconic Window Cleaning offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean any unsatisfactory windows for free. To qualify for a free re-clean you must contact us within the 48 hour time period. To book a free re-clean just complete the contact form on our contact us page.

A call out charge of £45.00 may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services please provide at least 5 days notice via email or text message before the next scheduled clean. Failure to do so will result in a 100% charge for any work scheduled within this period.

Cancelling your GoCardless direct debit with your bank does not automatically cancel your window cleaning service with us.

Right to Refuse Work

Iconic Window Cleaning reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.

Email / Text Message Communications

By using Iconic Window Cleaning for your chosen service we may email / text you to inform you of various offers we are promoting. If you do not wish to receive any promotion emails or texts simply email us at info@iconicwindowcleaning.co.uk to let us know.